Rocket Casino Privacy Policy

At Rocket Casino, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit casinorocket.com, register an account, or use any of our services. By accessing our platform, you agree to the practices described below. Here at Rocket Casino, we believe transparency about data handling is essential to building trust with every player who joins us.

Who We Are

Our website is operated by Metlait SRL, registration number 3-102-911867, registered at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We are licensed and regulated by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, under Licence No. ALSI-202509073-FI2. Our Rocket Casino brand operates casinorocket.com and all related services described in this policy, including our desktop site, mobile browser version, and downloadable app.

Information We Collect

When you create an account or use our services, we collect several categories of information to verify your identity, process transactions, and provide you with a safe gaming experience. We at Rocket Casino only collect data that is necessary and proportionate to these purposes.

• We gather registration details such as your name, date of birth, email address, phone number, and country of residence
• We collect payment information when you deposit or withdraw funds through methods such as Interac, Visa, Mastercard, Neosurf, MiFinity, ecoPayz, Bitcoin, Ethereum, Litecoin, Dogecoin and USDT
• We record identity verification documents, including passport details, identification cards, proof of residence, and statements verifying the source of funds when KYC checks are required
• We track your gaming activity, including games played, wagers placed, bonuses claimed, and transaction history
• We automatically collect technical data such as your IP address, device type, browser information, and login timestamps
• We monitor communications you send to our support team via email, live chat, or our social channels

How We Use Your Information

We use the information we collect to operate, maintain, and improve our services. Our Rocket Casino platform relies on this data to ensure fair play, prevent fraud, and comply with our legal and regulatory obligations under our license.

• We use your data to verify your identity and confirm you meet the minimum age requirement of 18, or the legal age for online gaming in your country of residence
• We process your payment details to handle deposits and withdrawals, including applying the limits and processing times described on our Banking page
• We use your activity data to detect multiple accounts, IP address overlaps, or other breaches of our terms, and we reserve the right to confiscate funds and suspend access where such overlap is detected
• We communicate with you about promotions, bonuses, and account updates through email and our social channels, including Telegram, Discord, Instagram, Facebook, WhatsApp and YouTube
• We analyze aggregated data to improve our games, website performance, and customer support

Legal Basis for Processing

We process your personal data on several legal grounds, including the performance of our contract with you, compliance with our regulatory obligations, our legitimate interests in preventing fraud and maintaining security, and, where applicable, your consent. Our Rocket Casino team reviews these bases regularly to ensure our processing remains lawful and proportionate.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate our services. We at Rocket Casino limit this sharing strictly to what is required.

• We share data with payment processors to complete your deposits and withdrawals
• We share information with identity verification providers to complete KYC checks
• We may disclose your data to regulatory authorities, including the Anjouan Gaming Commission, where required by law
• We may report suspicious activity to relevant authorities if false or incomplete information is provided
• We share data with service providers who support our website, software, and game platforms

Document Verification and Script Requirements

Our Rocket Casino compliance team may request documents before processing any payout. We accept documents provided in Latin or Cyrillic script. If you are unable to provide documents in these scripts, we may require video verification showing you presenting the documents. We reserve the right to deny withdrawal requests and terminate accounts if false or incomplete information is provided, and in such cases your activity may be reported to regulatory authorities.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. If your account becomes dormant after six consecutive months without login activity, we may apply an administrative fee as described in our Terms and Conditions, and we continue to retain your data in accordance with this policy during that period.

Restricted Countries and Data Processing

Our services are not available to residents of certain Restricted Countries listed in our Terms and Conditions, including Australia, Austria, Belgium, France, Germany, the United Kingdom, the United States, and others. If you access Rocket Casino from a restricted jurisdiction, we may process limited data to confirm and enforce this restriction. Players from Sweden are not permitted to receive bonuses, use the Bonus Shop, or participate in our VIP Loyalty Club, and we process data accordingly to apply these restrictions.

Security Measures

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our Rocket Casino security protocols include encrypted transmission of sensitive information, restricted internal access to personal data, and ongoing monitoring of our systems. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and avoid sharing your account credentials.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on casinorocket.com, remember your preferences, and analyze site traffic. Our Rocket Casino cookie practices are described in more detail in our separate Cookie Policy, which you can review for further information about managing your preferences.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We at Rocket Casino aim to honor these rights wherever applicable.

• You may request access to the personal data we hold about you
• You may request correction of inaccurate or incomplete information
• You may request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain processing activities
• You may withdraw consent where processing is based on consent

To exercise any of these rights, you can contact us at [email protected], and our team will respond to your request in accordance with applicable law.

Third-Party Payment Accounts

We only accept deposits made from payment methods registered in your own name. If we discover that a third-party payment method has been used, we reserve the right to confiscate winnings and return the original deposit to the account owner. Bitcoin transactions flagged as Replace-by-Fee (RBF) may result in immediate account closure and withholding of winnings, and we process related data as part of our fraud prevention efforts.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Rocket Casino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at [email protected]. You can also reach us through our Help section, FAQ page, live chat widget, or via our social channels including Telegram, Discord, Instagram, Facebook, WhatsApp and YouTube. We at Rocket Casino are always ready to address your privacy concerns promptly and transparently.